What’s New in
Gevme
Spring 2025
Registration
Omnichannel
Registration
Effortless Registration with SingPass Integration
Imagine your attendees not having to enter their details every time they register for an event. It’s now possible. Introducing SingPass integration for Gevme Registration.
SingPass is Singapore’s trusted digital identity system, used by citizens, permanent residents, and foreign pass holders for secure online transactions. Attendees can now log in with their SingPass credentials and auto-fill their details via MyInfo. This means a faster, error-free registration process for users and cleaner, verified data for organizers.
What’s in it for you?
- Frictionless registrations without manual data entry
- More accurate attendee info with pre-verified details
- Minimize fraudulent sign-ups with government-verified credentials
- Reduce administrative workload by collecting reliable attendee data
Custom CSS for Wallet Attendee Forms - More Control, More Branding
You now have full control over the look and feel of your event registration form even in the Gevme wallet of your attendees. With the new Custom CSS setting under Advanced Customization, you can now apply styles on the forms, so your attendee forms are always on brand without modifying core settings.
The injection of these customizations on attendee forms have been optimized to load at a optimum time without compromising the loading speed of the form itself ensuring seamless user experience. This ensures your brand stays on point on and even off your event platforms.
Why it matters
- Apply your own CSS to control form appearance
- Ensure styles load at the right time for a smoother experience
- Standardize attendee forms across multiple events without extra adjustments
Faster, Smarter Self Check-In for Attendees
Attendee self check-in just got a major upgrade. Given the immense data overload a modern attendee goes through, to simplify checking-in at any Gevme powered event, Kiosk Mode on Gevme Registration now supports check-in using any available attendee detail from the Attendee Form, Admin Form, or System Fields so they can quickly locate their records without hassle.
Attendees or Admins can now enter any of the submitted fields for check-in and select the relevant record from the search results to check-in at the event.
What’s in it for you?
- Faster self check-in – Attendees can search by name, email, or any provided detail.
- Smoother experience – Wider dropdowns make selections clearer and easier.
- Better navigation – Optimized layout means quick access to search and check-in options.
Adobe Analytics Tracking Now Available at Organization Level
If you’re already using GTM tracking, you now have another way to capture attendee data. With Adobe Analytics tracking at the organization level, you can embed a single tracking code to monitor attendee interactions across all your events. This means you can now:
- Unify tracking across all events – No need to set up tracking for each event individually.
- Leverage Adobe’s analytics ecosystem – Gain richer insights with Adobe’s built-in reporting and visitor intelligence tools.
- Optimize attendee engagement – Track user journeys, identify drop-offs, and make data-backed decisions to improve future events.
Whether you use GTM or Adobe Analytics, you now have the flexibility to track and analyze event data your way.
Stronger Security, Faster Access with SSO for Backend Users
Backend users can now log in using their organization’s existing authentication system. Instead of juggling multiple credentials, they simply select SSO at login, enter their organization identifier, and get redirected to their company’s secure login page. Once authenticated, they’re instantly granted access, no extra accounts or unnecessary steps.
Why this matters:
- Stronger security – Reduces password-related risks with centralized authentication.
- Simplified access – Log in with your existing credentials, no need to manage another password.
- Faster workflow – Skip manual logins and get straight to managing events.
Omnichannel
Introduction of Search mode for Self check-in on Gevme Kiosks
As a part of our ongoing effort to enhance experience and accessibility for event attendees, we have now implemented a search function across the range of our Check-in Kiosks. Instead of searching for QR codes, attendees can simply type in their name at the check-in kiosks, check in, and print their badge. Once done, they’ll get an email confirmation – quick, simple, and hassle-free.
This helps when people forget their QR codes or don’t have them handy. It also keeps things smooth at busy events. Search results only show essential details to protect privacy, and once someone checks in, they can’t do it again, so no bogus check-ins.
To enable this, turn on Search Mode in your deployment settings and select which fields attendees can search by. It’s off by default, so you’ll need to activate it if you want to use it. Try it out and let us know how it works for you
Native Support for Adobe Analytics Tracking
Gevme Omnichannel has expanded its advanced event tracking capabilities with support for Adobe Analytics. Users can now track attendee interactions across all event pages with a single tracking code. This update allows companies to embed their Adobe Analytics script directly into all attendee-facing pages under their organization for deeper insights into user behavior and event performance.
Previously, event organizers relying on Adobe Analytics had no direct way to track attendee engagement across multiple events within Gevme. Now, similar to GTM tracking, a single script enables seamless tracking across all attendee pages, helping teams analyze visitor behavior, optimize engagement, and make data-driven decisions.
Admins can add their Adobe Analytics script URL at the organization level. Once set up, the script is automatically injected into the <head> section of all attendee pages (public and private, but not in preview mode). This ensures consistent and accurate data collection across events.
Next steps
- Add your Adobe Analytics tracking script to the database, linking it to your organization ID.
- Once enabled, the script runs on all attendee pages, capturing event interactions automatically.
- Use Adobe Analytics to monitor attendee activity, refine event strategies, and optimize engagement.
This update makes it easier to track attendee behavior at scale, giving event organizers more control over their analytics setup.
Secure SSO Login for Backend Users
Omnichannel now supports Single Sign-On (SSO) authentication via Azure AD, making login simpler and more secure for backend users. Instead of juggling multiple passwords, users can now log in with their organization’s existing credentials.
Previously, backend users had to create separate accounts, leading to password fatigue and security risks. With SSO, access is tied to your organization’s security policies, this allows centralized control and a streamlined login process.
How it works
- Select SSO login on the Omnichannel login screen.
- Enter your organization identifier to continue.
- The system redirects you to your company’s SSO login page.
- Once authenticated, you’re logged into Omnichannel—no extra accounts needed. Why This Matters
What’s improved
- Stronger security – Reduces password-related risks with centralized authentication.
- Simplified access – Log in with your existing credentials, no need to manage another password.
- Faster workflow – Skip manual logins and get straight to managing events.
To get started, make sure your organization identifier is set up. If you run into issues, contact your IT team or support.
Improved speaker and session search
Finding the right speaker or session just got easier. We’ve upgraded the search experience to be smarter and more intuitive, so you can quickly get to what you need. Instead of only matching exact names, the search now understands more context, making it easier to find the right people and sessions. You can search for speakers not just by name, but also by their job title, company, or even details from their biography. If you’re looking for sessions, you can now search by session title, description, tags, speaker name, job title, or company, ensuring more relevant results.
Previously, search results were limited. A speaker search would show their sessions but not necessarily all co-speakers in a panel. Finding sessions required knowing exact titles. Now, the search is broader and smarter, returning results that actually match what you’re looking for. This applies both on live event pages and in the admin panel, helping attendees discover the right content faster and making it easier for organizers to manage.
What this means for you:
- Faster event check-ins – No more searching for QR codes, just type in your name.
- Smarter session & speaker search – Find what you need, even without exact names.
- Better event experience – More intuitive search, fewer barriers for attendees.
Try it out by searching for speakers and sessions on your event’s live page or in the admin panel. Simply enter relevant keywords, like a speaker’s job title or a session topic, and see how the improved search delivers better results. If you have feedback or notice anything unexpected, let us know.
Event participation report for onsite insights
Not everyone who registers actually shows up. The new Event Participation Report helps you identify absentees across sessions, giving you the data you need for better follow-ups and engagement strategies.
What’s new?
- Session selection: View absentees for specific sessions or across the entire event.
- Filters & sorting: Apply the same filters and sorting options as the Event Attendees Report.
- Custom report settings: Choose which fields to include, update report titles, and refine your data view.
- Export capabilities: Download reports for deeper analysis and follow-up planning.
- Faster report generation: Improved processing speeds ensure quicker access to attendee data.
Understanding attendance patterns helps you fine-tune event experiences, re-engage no-shows, and strengthen future outreach. This report gives you direct, actionable insights to improve event impact. Plus, with faster loading speeds and enhanced reporting, you get the insights you need without the wait.
Find the Event Participation Report in the Onsite Reporting Tool today.
Spark
Agent Studio: Your AI, Your Way
Event teams need AI that works the way they do, not rigid tools that force them to adjust their workflows.
We built Agent Studio to give you control, so you can create AI agents that fit your needs without writing a single line of code.
AI is no longer a one-size-fits-all solution. Now, you decide what it does, how it works, and how it helps you get more done.
What’s new?
- Build your own AI agents – Customize workflows with specific inputs, outputs, and AI models.
- Simplified experience – Moving from “tasks” to “agents” makes AI easier to use and tailor to your needs.
- Flexible AI models – Choose from GPT-4, Claude 3.5, and more, fine-tune them for better results.
- Seamless integration – Works smoothly with existing Spark features. Enjoy a cohesive experience across the platform.
- Venue search with destinAItor: Simplifies event planning by providing accurate, AI-enhanced destination insights. Makes planning and managing events easier.
Pre-built or custom, your choice
You can now get started faster with pre-built AI agents in Spark Studio – no setup needed. Just pick one that fits your workflow.
Need to turn post-event feedback into a structured report? The Post-Event Report Generator does the heavy lifting for you. Looking for fresh ideas? The Event Theme Brainstormer suggests trending concepts based on industry insights.
If sponsorship is on your radar, the Sponsorship Prospecting Agent helps you find potential partners that align with your audience. And when it’s time to budget, the Budget Estimator provides real-world cost projections, so you’re not just working with rough estimates.
There’s more. You can analyze survey responses, compare vendor proposals, research event destinations, create attendee personas, and even repurpose content for social media. Analysis, brainstorming, business development, content creation, event planning, or operations – there’s an AI agent ready to help.
You can use these agents as they are or customize the workflow to match your needs.
How workflows work
Every AI agent in Agent Studio follows a structured workflow of three steps.
1. Input
Define what information the AI needs to function. Agent Studio supports:
- Custom fields: Text, Paragraph, Number, Dropdown, File Upload
- System fields: Tone, Language selection, Output word limit
- Knowledge items: Upload files, links, or text to train the AI on specific topics
2. Processing & decision-making
This is where things get juicy. Agent Studio lets you decide which AI model or operator best fits your task. You can:
- Choose from multiple AI models, including OpenAI’s GPT-4, Anthropic’s Claude Sonnet 3.5, Gemini, and specialized models like DestinAItor (great for venue research)
- Integrate web search for real-time information retrieval
- Make use of trainable data to fine-tune AI responses based on past interactions
- Adjust AI temperature to control creativity vs. accuracy
3. Actions & output
Once the AI processes the input, it delivers the final output in a format that suits your workflow. Actions include:
- Generating summaries, reports, and recommendations
- Sending data to external platforms
- Triggering manual or automated follow-ups
Agent Studio use cases for event teams
- Faster post-event reports, without the manual work
- Find the right sponsors without endless research
- Build an agenda that aligns with industry trends
- Extract key insights from survey feedback
- Compare vendor proposals in seconds
- Plan your budget with real data, not just estimates
- Find speakers your audience will love
- Keep your documents in sync, without manual checks
- Build your own AI agent to handle unique tasks
With Agent Studio, we want to make AI more useful for the event tech industry. Right now, scattered and inaccurate data often leads to unreliable results. But events are about real people and real connections, so AI should actually help, not cause more confusion. That’s why we’re building a flexible AI workflow tool that uses the best LLMs while staying grounded in accurate data. This way, AI can finally become a reliable partner for event teams.
Winter 2024
Registration
Omnichannel
Registration
Enhanced Reporting: Improved Efficiency and Security
We’ve made several updates to streamline how reports are generated and accessed while ensuring your data remains secure. Here’s what’s new:
- Faster Report Processing with NodeJS and Multi-Core CPU Support
Reports like orders, surveys, and transactions now utilize NodeJS with multi-core CPU support. This allows multiple tasks to run simultaneously, reducing delays and enabling faster report generation even during high data loads. This helps users save time when working with large datasets or generating multiple reports at once. - Batch Processing for Large Datasets
Instead of handling entire datasets at once, reports are now generated in smaller, manageable batches. This prevents system slowdowns and ensures smoother processing, especially for complex or large-scale reports. Users can now enjoy consistent performance and fewer errors during heavy reporting tasks.
- Data Caching for Faster Access
Frequently accessed report data is now stored temporarily, allowing you to retrieve it without reprocessing. This significantly reduces the time needed to access previously generated reports. This enables users to quickly revisit reports without waiting for them to reload or regenerate.
- Enhanced Security with Session Expiry and CSRF Protection
We’ve added session expiration to ensure that unauthorized access is prevented after periods of inactivity. Additionally, CSRF protection safeguards your data by preventing unauthorized requests. Now work confidently knowing your sensitive data is protected.
Enhanced Email Credibility and Standardization
- Default Masthead and Footer for Credibility
All emails now include a default masthead (e.g., “Singapore Government emails are sent from gov.sg addresses”) and footer (e.g., “gevme.com is used by <agency name> as the official platform to manage <event name>”). This reinforces the authenticity of your communications and minimizes the risk of being flagged as phishing. This update builds recipient trust and ensures email deliverability. - Organization-Level Configuration
Admins can set masthead and footer content centrally via the Organisation Details page. These settings automatically apply to all email templates, ensuring consistency. Admins can also edit the content with a user-friendly content editor. This update simplifies setup and ensures brand alignment across emails. - Flexible Non-Admin Options
If enabled by admins, non-admin users can exclude the masthead or footer for specific emails directly from the backend event organizer view. This update provides controlled flexibility for unique email needs while maintaining oversight. - Comprehensive Template Support
Mastheads and footers are rendered across all templates, including archived and customized ones, ensuring uniformity in email previews and final outputs. This update guarantees consistency in all communications, regardless of template origin.
Data Sync Between Gevme and Salesforce
- Event Data Synchronization
Automatically sync event details from Gevme to Salesforce campaigns, ensuring event information is always up-to-date in Salesforce. This update simplifies campaign setup in Salesforce and ensures data consistency. - Attendee Data Synchronization
Sync attendee details (creation and updates) to Salesforce as leads or contacts, maintaining a one-to-one mapping between Gevme attendees and Salesforce records. This update provides an accurate, unified view of attendees, supporting targeted follow-ups and insights. - Waiting List Data Synchronization
Waiting list details are now synced automatically to Salesforce, ensuring all attendee-related data is captured. This update enhances lead nurturing by including potential attendees from waiting lists. - Error Handling and Logging
Integration includes accessible logs via the Gevme backend, enabling users to monitor synchronization issues. This update facilitates quick troubleshooting, ensuring seamless data flow. - Field Mapping Customization
Key fields such as attendee status, ticket numbers, and more can now be mapped between Gevme and Salesforce. This update ensures data accuracy and relevance by aligning field definitions across platforms. - Flexible Configuration
The integration supports both organization and event-level configurations for Salesforce API, with options for error monitoring and manual sync for specific events. This update provides granular control, allowing organizations to tailor integration settings to their unique workflows.
Enhanced Checklist Approval System for Improved Notification Management
To address the issue of email overload in the checklist approval process, we’ve introduced several enhancements that streamline approvals and improve user experience.
- Consolidated Notifications
Approval notifications are now bundled into a single email per event, reducing clutter for approvers. Similarly, in-app notifications have been grouped at the event level for streamlined tracking. This update makes approvers receive fewer, more actionable notifications, enhancing clarity and reducing distractions. - Opt-Out Functionality
Users can now opt out of receiving email notifications directly through their settings. This update empowers users to manage their notification preferences, improving flexibility and reducing unwanted emails. - Self-Approval Prevention
A new organization-level setting enables admins to block self-approvals in workflows unless specifically configured for testing purposes. This update increases accountability and ensures the integrity of approval workflows.
Omnichanel
Simplified Session Import: A Smarter Way to Build Agendas
Gone are the days of manually entering session details into Omnichannel. The new Import Sessions feature transforms how event agendas are managed, offering a faster, more reliable alternative to traditional methods.
From Manual to Seamless
Previously, setting up event sessions required tedious data entry, leading to inefficiencies and potential errors. With this update, users can upload a preformatted file directly through the Agenda module. A built-in review process ensures all imported details are accurate before confirmation, simplifying the workflow significantly.
Why It Matters
This enhancement brings substantial upgrades:
- Efficiency: Bulk imports save valuable time, allowing event teams to focus on planning and creativity.
- Accuracy: Automating data entry reduces errors, ensuring agendas are error-free.
- Scalability: Handle simple or complex agendas for events of any size with ease.
This streamlined process elevates the overall event planning experience, making it more efficient, scalable, and error-proof.
Effortless Bulk Session Management in Omnichannel
Managing event agendas has never been easier with the new Bulk Session Selection and Deletion feature, designed to save time and enhance efficiency for event organizers.
A Streamlined Workflow
Previously, session management required updating or deleting sessions individually—a repetitive and time-consuming task for large events. Now, you can select multiple sessions using intuitive checkboxes on the session listing page. Apply actions such as deletion instantly via a centralized bulk action menu, simplifying the entire process.
Elevating Event Planning Efficiency
This feature reduces manual effort and speeds up workflows, especially for complex or last-minute agenda adjustments. By enabling mass updates, it minimizes errors, helping event teams focus on delivering exceptional event experiences.
This update is part of Omnichannel’s commitment to making session management smarter, faster, and more user-friendly.
Exhibitor Portal Enhancements
- Updated Domain Access
The Exhibitor Portal is now accessible via the new link: https://exhibitor.gevme.com/. This change allows both the admin side and the Exhibitor Portal to be accessed in the same browser window, eliminating previous access restrictions and streamlining the user experience.
- Improved Mobile Responsiveness
The portal is now optimized for mobile devices, ensuring that exhibitors can efficiently manage their profiles and data, whether on a phone or tablet. This improves usability across all device types, providing a seamless experience.
- Search Functionality
A new search feature has been added to the Exhibitor Portal. By navigating to the company listing screen and using the search bar, exhibitors can quickly find specific companies by name or relevant keywords. This saves time by eliminating the need for endless scrolling and enhances productivity.
Enhanced Privacy Controls for Mini Experience
The Mini Experience now includes advanced privacy options, allowing users to tailor their privacy settings for a more secure and personalized experience.
A Customizable Privacy Framework
With this update, users can navigate to the settings page, where they can customize their preferences. Whether you want to limit data visibility or adjust sharing permissions, the process is now intuitive and user-centric.
Benefits for a Tailored Experience
This enhancement empowers users to manage their privacy effortlessly, ensuring that only essential details are shared. By offering flexibility and control, the Mini Experience fosters confidence, helping users engage with the platform on their terms.
Omnichannel continues to prioritize user trust and personalization, creating safer, more adaptable experiences.
Transform Your Content with the New RichText Accordion Format
The latest update introduces an accordion display option for RichText blocks, offering a more interactive and structured way to present detailed content.
Enhanced User Experience
This feature is perfect for dense information like FAQs, event schedules, or speaker bios. It reduces clutter and makes navigation seamless, ensuring users can access the content they need without feeling overwhelmed.
Why It Matters
Interactive layouts like this elevate content presentation, keeping users engaged while maintaining a professional and polished aesthetic.
Efficient Badge Management with Badge Mirroring and Extensions
The Badge Mirroring update takes badge customization to the next level by allowing you to replicate badges for different events or attendees, making the process faster and more consistent.
How This Upgrade Improves Badge Creation
Previously, creating individual badges for every event or attendee could be time-consuming and repetitive. With the mirroring feature, you can now easily create multiple badges that share the same layout and details with just a few clicks.
Why It Matters
This update saves time and ensures uniformity across all event badges. It’s especially beneficial for large-scale events, where attendees or participants may require similar badge information. With this new functionality, you can now focus more on other aspects of event planning, while badge management becomes a streamlined, automated process.
Enhanced Custom Reporting with Session Filters
The Sessions in Custom Report Filters update significantly enhances your ability to create tailored reports by enabling the inclusion of session-specific data. This new feature allows you to filter and report on sessions, offering deeper insights into your event’s performance.
How This Improves Reporting
Now, with session filters integrated into custom reports, you can create more detailed and focused reports directly within the platform.
Why It Matters
This functionality streamlines data analysis and allows you to track session engagement, attendance, and other metrics effortlessly. Whether for post-event reviews or real-time adjustments, you now have more control and accuracy when analyzing specific sessions, making your event management process more efficient and data-driven.
Streamlined Access with SSO Authentication for Backend Users
The introduction of Single Sign-On (SSO) for backend users simplifies and secures the login process, allowing for more seamless access to the platform.
How This Improves User Access
With this update, users can now log in using a single set of credentials, eliminating the need to remember different passwords for different systems.
Why It Matters
This new feature boosts both security and convenience. By reducing password fatigue, it enhances the user experience and ensures quicker, more secure access to the platform. Additionally, the integration of SSO helps your organization streamline access control, making it easier to manage user permissions and safeguard sensitive information.
Spark
Spark + Vimeo: Effortless Video Content Repurposing
Direct Vimeo Integration for Broader Support
One of Spark’s standout features is the ability to repurpose recorded videos into actionable, shareable content. Previously, Spark supported video imports from YouTube. Now, with the addition of direct Vimeo integration, users can seamlessly connect their Vimeo accounts to Spark.
Key Capabilities with Vimeo Integration:
- Effortlessly import videos for analysis.
- Extract actionable insights and generate summaries.
- Download captions in over 30+ languages to create multilingual content.
This update expands Spark’s versatility, allowing event organizers, marketers, and content creators to quickly transform their long-form Vimeo videos into easily digestible assets like snippets, multilingual subtitles, or key takeaways. It streamlines workflows, making content repurposing faster, smarter, and more inclusive.
Spark + Snapsight: Real-Time Content Repurposing
Snapsight captures live session content, analyzes it, and generates key takeaways and summaries in real-time. With Spark‘s integration, event teams can now repurpose this content into various formats such as social media posts, blogs, and press releases. This integration allows teams to instantly turn Snapsight’s insights into shareable content. How It Works
For example, during a session, Snapsight captures and analyzes key moments, providing instant insights. Spark, using these insights, then helps create different content formats, making it easier to engage attendees across multiple platforms immediately after the event.
Benefits:
- Instant Content Repurposing: Repurpose summaries into various formats, saving time.
- Faster Engagement: Share valuable post-event content across different channels with minimal delay.
- Improved Reach: Enhance event visibility by repurposing content for blogs, social posts, and more.
Enhanced SparkChat for File-Based Analysis
SparkChat has been significantly enhanced to support direct file uploads for instant processing. This upgrade allows users to analyze various file types—be it documents, contracts, or datasets—by simply uploading them into the system. Powered by Large Language Models (LLMs), SparkChat can now evaluate, compare, and extract insights from these files using custom user prompts, a feature that wasn’t previously possible.
Why This Wasn’t Possible Before
Earlier, SparkChat lacked the ability to handle direct file inputs efficiently. The integration of advanced LLMs and new backend processing capabilities now makes it possible to analyze uploaded content on the fly. These improvements ensure a more robust, scalable solution for analyzing complex files in real-time.
How SparkChat Stands Out
Unlike other GPT-based tools that typically require structured inputs or are limited to basic text parsing, SparkChat offers an advanced context understanding of various document types. This allows for more nuanced analysis, making it better suited for tasks such as contract evaluation or detailed data comparison. The ability to handle varied file types and run sophisticated analyses gives SparkChat a competitive edge in flexibility and depth.
Outcome
These enhancements make SparkChat an even more integral tool for teams looking to quickly derive actionable insights from their files, improving efficiency across creative, analytical, and evaluative tasks.
Expanded Language and Model Support
- Spark now supports Arabic, enabling content to reach a broader, global audience. Arabic language support was a critical addition due to its complexity and script-based challenges, which required additional processing capabilities to ensure accurate content analysis.”
- In addition to Arabic, Spark generates captions in over 30 languages, allowing teams to cater to diverse audiences worldwide and expand their reach.
- We’ve integrated the latest versions of GPT-4, Claude 3.5, and other cutting-edge language models, enabling Spark to provide faster, more accurate, and context-aware outputs. These advancements improve everything from content repurposing to nuanced analysis.
- The combination of new language support, particularly Arabic, and advanced AI models, ensures Spark can tackle a wider array of tasks and provide results that are both globally accessible and technologically superior.
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- ©2025 Gevme. All Rights Reserved
Data Retention Policy Update Notice
As part of our ongoing commitment to data privacy and security, we are updating our data retention policy. In alignment with our Data Protection Trustmark certification requirements, we have modified how long we retain customer data after subscription termination.
Key Change: Customer data will now be retained for 2 years after subscription termination (reduced from 5 years). This change takes effect from January 1, 2025.
For questions or to learn more, read the full notice.